Is HalalLabel AI an official halal certification body?
No. HalalLabel AI is an ingredient review and decision-support app. It helps you review ingredient evidence, but it does not replace recognized halal certification bodies or qualified religious guidance.
What can I scan?
You can scan a product barcode, photograph an ingredient label, or paste ingredient text manually. Barcode lookup depends on product data availability from Open Food Facts.
What happens if a barcode is not found?
Use the label photo or paste ingredients flow. The app can still analyze the ingredient list even when a barcode product record is unavailable.
Can OCR make mistakes?
Yes. Food packaging can be small, curved, glossy, or multilingual. HalalLabel AI asks you to review and edit recognized text before analysis when using OCR.
Why does a product show as doubtful?
Doubtful usually means an ingredient may need source verification, such as animal-derived emulsifiers, glycerin, rennet, natural flavors, or meat sources where halal slaughter cannot be confirmed.
Are my scan history and saved products stored online?
Scan history and saved products are stored locally on your device. Cloud services may process ingredient text, label images, feedback, quotas, purchase verification, analytics, and diagnostics as described in the Privacy Policy.
How do Premium purchases work?
Premium purchases are processed by Google Play or the App Store. Premium can unlock more AI scans, no ads where ads are enabled, full on-device history, saved products, and stronger review for difficult labels.
How do I cancel or request a refund?
Manage subscriptions, cancellations, refunds, and billing from your Google Play or App Store account. HalalLabel AI cannot directly change store billing rules.
How can I delete my data?
You can clear local history and saved products inside the app. For server-side data requests, email support@halallabelai.com with the subject "HalalLabel AI Data Deletion Request".
Which languages does the app support?
The app includes multiple interface languages and can analyze ingredient text in the language selected in the app where AI and OCR support are available.